General Information

Tasdeaf regards every person who contacts them, for whatever reason, to be a valued customer.

Tasdeaf is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.

Tasdeaf recognises that our customers’ needs are as unique and varied as the individuals themselves. Purchases and all other transactions will be fair and completed in an appropriate timeframe and our customers will be treated with honesty and integrity at all times.

Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original enquiry or complaint.

All telephone enquiries or complaints will receive at least an initial response by the next business day.

All Tasdeaf employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.